Well, this is one cost of early technology adoption. I bought an original Kindle in April 2008, and it has served me well, so I can't complain too much. Recently, I noticed a sort of smudge developing in the upper left corner of the screen, even when the machine was turned off. There were also slight streaks of white lines going vertically down the screen, with a washed-out appearance at the top. I could still read books, but it was sort of annoying. I decided to see if Amazon tech support could offer any advice.